Shipping Policy

Yuen Wah Limited ships womenswear orders to the address provided at checkout. Orders are processed within standard business hours. Delivery timelines are standard and vary by destination. Yuen Wah Limited does not guarantee rapid delivery times. Tracking information is provided for each shipped order. Shipping charges are non-refundable unless local law requires otherwise. Customers are responsible for customs duties, taxes, and import fees imposed by the destination country. Yuen Wah Limited is not responsible for carrier delays, customs processing delays, or destination postal delays.

14-Day No-Reason Refund Policy

Yuen Wah Limited offers a strict 14-day no-reason refund policy for eligible womenswear items. Customers may return eligible items within 14 days of receipt for any reason. The 14-day period begins on the date the item is delivered to the customer. Returns submitted after the 14-day period are not eligible for a refund. All returned items must be unused and in original packaging. Items must be returned with all original tags attached and in the condition received. Yuen Wah Limited inspects every returned item. Items that are not unused or not in original packaging are not eligible for return.

Refund Policy

Refunds take at least 14 days to arrive after Yuen Wah Limited receives and inspects the returned item. The buyer completely bears the return shipping costs. Return shipping costs are non-refundable. Refunds are issued to the original payment method. PayPal refunds take at least 14 days to arrive. In some regions, local laws require up to 30 days for PayPal refunds to arrive. Yuen Wah Limited complies with applicable local refund timing requirements. Customers must provide accurate payment information for refund processing. Yuen Wah Limited is not responsible for delays caused by payment providers after the refund is initiated.

Return Process

Step 1: Contact [email protected] within 14 days of receipt to request a return authorization. Customers must include the order number and the reason for return in the request.

Step 2: Yuen Wah Limited reviews the request and provides return instructions. Customers must not ship items before receiving return authorization.

Step 3: Pack the item securely in original packaging. All original tags must remain attached. The item must be unused and in the condition received.

Step 4: Ship the item to the return address provided in the authorization. The buyer completely bears the return shipping costs. Customers must use a trackable shipping service and retain the tracking number.

Step 5: Yuen Wah Limited receives and inspects the returned item. If the item meets the return conditions, Yuen Wah Limited initiates the refund to the original payment method.

Step 6: The refund takes at least 14 days to arrive after inspection. PayPal refunds take at least 14 days to arrive. In some regions, local laws require up to 30 days for PayPal refunds to arrive.

Return Shipping Address and Recipient

Customers must send authorized returns to the following recipient and address. The recipient must be Yuen Wah Limited, the contact phone is +852 9088 6631, and the specific return address is 12/F, New Era Court, 704 Prince Edward Road East, San Po Kong. Customers must write the return authorization number on the outside of the package. Yuen Wah Limited is not responsible for returned items that are lost or damaged in transit. The buyer completely bears the return shipping costs.

Damaged or Defective Items

Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. Customers must contact [email protected] within exactly 7 days of receipt and provide the order number, a description of the damage or defect, and clear photographs of the item and packaging. Claims submitted after exactly 7 days of receipt will not be accepted. Yuen Wah Limited reviews each claim and provides instructions for the next step. Customers must not return damaged or defective items without authorization. Approved damaged or defective returns follow the return process and refund policy stated in this document.

Non-Returnable Items and Conditions

Items must be unused and in original packaging. Items that are not unused or not in original packaging are not eligible for return. Items without original tags attached are not eligible for return. Items returned after the 14-day no-reason return period are not eligible for a refund. Items that fail inspection are not eligible for a refund. Yuen Wah Limited does not accept returns for items that are damaged after delivery due to customer handling. Yuen Wah Limited does not accept returns for items that are altered, washed, or worn. All return eligibility determinations are made by Yuen Wah Limited after inspection.

Contact Information

Customers may contact Yuen Wah Limited for shipping and return questions at [email protected]. The company phone is +852 9088 6631. The company address is 12/F, New Era Court, 704 Prince Edward Road East, San Po Kong. The website is rtepshorts.com. Yuen Wah Limited provides responses during standard business hours. Customers must include the order number in all correspondence.