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We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Privacy Policy Overview
Yuen Wah Limited operates the womenswear store available at rtepshorts.com. This Privacy Policy explains which personal information we collect, why we collect it, how we use it, and the choices available to you. By browsing rtepshorts.com or placing an order with Yuen Wah Limited, you accept the practices described in this document.
Information You Provide Directly
We collect the information you submit when you create an account, place an order, join our mailing list, or contact our customer service team. This information includes your name, email address, shipping address, billing address, telephone number, and order history.
When you create an account, we store your login credentials and your saved delivery preferences. When you contact customer service, we keep a record of that correspondence so we can resolve your request and maintain an accurate service history.
Information Collected Automatically
We collect technical information when you visit rtepshorts.com. This information includes your IP address, browser type, device type, operating system, referring URL, pages viewed, time spent on each page, and the date and time of your visit. We use this information to operate the storefront, diagnose technical problems, and understand how visitors navigate our catalogue.
Payment Information
All payment transactions on rtepshorts.com are processed by third-party payment gateways. We do not collect, store, or process full credit card numbers, expiration dates, or security codes. Your payment card details are submitted directly to the payment gateway and are never transmitted to or retained by Yuen Wah Limited. We receive only a transaction confirmation, a payment reference number, and the payment status from the gateway for order reconciliation.
How We Use Your Information
We use your personal information to process and fulfil your orders, arrange delivery, send order confirmations and dispatch notices, handle returns and exchanges, respond to enquiries, and provide customer support. We use your email address to send marketing messages only when you have subscribed to our mailing list, and you can withdraw that consent at any time.
We also use your information to detect and prevent fraud, enforce our terms of sale, maintain the security of rtepshorts.com, and comply with legal and accounting obligations.
Cookies and Similar Technologies
rtepshorts.com uses cookies and similar technologies to keep items in your shopping bag, remember your language and size preferences, keep you signed in to your account, and measure the performance of our pages. Cookies are small text files stored on your device by your browser.
Strictly necessary cookies are required for the checkout process and cannot be disabled. Analytics cookies help us understand traffic patterns across the storefront. Advertising cookies allow us to show relevant product recommendations. You can manage or delete cookies through your browser settings. Blocking strictly necessary cookies will prevent you from completing a purchase.
Sharing Your Information
We share personal information with service providers that perform functions on our behalf. These providers include payment gateways, delivery carriers, warehouse and fulfilment partners, email delivery platforms, and website hosting providers. Each provider receives only the information required to perform its function and is contractually obligated to protect that information.
We disclose personal information when required by law, in response to a valid legal request, or to protect the rights, property, and safety of Yuen Wah Limited, our customers, and the public. We do not sell your personal information to third parties.
Data Retention
We retain order records for the period required by tax and accounting law. We retain account information for as long as your account remains active. We delete marketing contact details when you unsubscribe. When information is no longer required for the purpose it was collected, we delete it or anonymise it.
Your Rights
You may request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, request a restriction on processing, or object to processing. You may also request a portable copy of your information. Send these requests to [email protected]. We respond within the timeframe required by applicable law.
Data Security
We apply administrative, technical, and physical safeguards to protect personal information. These safeguards include encrypted transmission of data, access controls limited to authorised personnel, and regular review of our security practices. No transmission method is completely secure, and you share information with us at your own risk.
Children’s Privacy
rtepshorts.com is intended for users aged eighteen and older. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we delete that information promptly.
Third-Party Links
rtepshorts.com contains links to external websites. We are not responsible for the privacy practices of those websites. Review the privacy policy of each external website before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The current version is always published on rtepshorts.com. Continued use of rtepshorts.com after an update constitutes acceptance of the revised policy.
Contact Us
Contact Yuen Wah Limited with questions about this Privacy Policy or about the personal information we hold about you.
Yuen Wah Limited
+852 9088 6631
12/F, New Era Court, 704 Prince Edward Road East, San Po Kong